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Customer Support Article

Why Is The QLogic VMware Plugin Not Enabled On vCenter 5.1 While The vSphere Client Is Installed On W2K3 Or XP 32-Bit Systems?

  • June 5, 2014
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Summary

The QLogic plugin is not enabled on vCenter 5.1 when vSphere client is installed on Windows XP or Windows 2003 32-bit systems

Answer

The QLogic plugin is not enabled on vCenter 5.1 when vSphere client is installed on Windows XP or Windows 2003 32-bit systems. However, Microsoft hotfix (KB948963) can be installed to fix this issue on 64-bit systems.


The VMware 5.1 Release Notes state the following:

Search fails and Hardware Health and Health Status plug-ins are disabled in the vSphere Client.
The vSphere Client does not connect to the inventory service when installed on Windows 2003 or Windows XP. This has the following effects:

  • When you try to search the vSphere Client inventory, you see the error message.
Login to the query service failed. A communication error occurred while sending data to the server. (The underlying connection was closed: An unexpected error occurred on a send.)
  • Hardware Health and Health Status plug-ins are disabled and cannot be viewed in the vSphere Client.

Workarounds:
No workaround is available for 32-bit Windows XP.

Choose one of the following hotfix workarounds for Windows 2003 or 64-bit Windows XP:

Platform: x64
Language: English
Location: (http://hotfixv4.microsoft.com/Windows%20Server%202003/sp3/Fix192447/3790/free/351403_ENU_x64_zip.exe)

Platform: ia64
Language: English
Location: (http://hotfixv4.microsoft.com/Windows%20Server%202003/sp3/Fix192447/3790/free/351397_ENU_ia64_zip.exe)

Platform: i386
Language: English
Location: (http://hotfixv4.microsoft.com/Windows%20Server%202003/sp3/Fix192447/3790/free/351385_ENU_i386_zip.exe)

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